Thank You...

The Pasta Shop called me to thank me for the feedback i have provided...
they admitted that their staff were vacation students who were new to the restaurant...
and that they were not experienced...
they explained that one of the managers that day called in sick...
and they could not find a covering manager...
hence the mess...
they further admitted that the kitchen was really slow in dishing out the food...
their own survey showed that waiting time could be as long as 45 minutes...
considering that they have only opened for business for about a month...
these are things that they have to iron out...

told her i was quite pleased with the quality of the food...
and would like to see the service standard improve...
so that they could be successful...